Change booking details

You can change the name or flight details in your booking. Changes can be made up to 2 hours prior to the scheduled departure time of your flight.

A fee will be charged per passenger, per one-way flight for any change that is made. For both name and flight changes you will need to pay the difference in price between the cost of the original flight booked and the cost at the time the change is made. No refund will be made if the cost of the flight is lower at the time of the change. Current change fees can be found here.

If you have made a spelling error in your booking please call our Customer Service Team. Please be prepared to provide your booking confirmation number.

If your married name on your passport or ID card is different to your maiden name on the booking please call our Customer Service Team no later than 2 hours before the flight and we will change the surname shown on the booking to match your passport/ID card. This change will be applied free of charge and can also be done for children’s surnames that have changed following marriage or adoption.

If your booking was originally made online at name and flight changes can be made online. To make changes to your booking, simply login to My Flylo-airlines, locate the booking you wish to change and select the ‘Transfer to another flight’ or ‘Change a passenger name’ option. Once you have confirmed the new details you will need to pay any applicable fees or charges before the change can be confirmed. If your booking was made through another method or company you can still make changes, but you will need to telephone our Customer Service Team to make any amendments.

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